Política de frete

SHIPPING POLICY | PigPig3D

Updated Date: 2026

Contact Email: sadzh@qq.com

1. Order Processing Time

All in-stock 3D printed aquarium ornaments will be produced, inspected and packed within 1–3 business days (Monday to Friday, excluding weekends and official holidays) after payment is fully confirmed.

Orders placed on weekends or holidays will be scheduled for processing on the next working day.

Custom personalized 3D printing goods require extra production lead time according to order complexity; we will inform you of the exact dispatch date via email once your custom file is confirmed.

During peak sales periods (Halloween, Christmas, promotional events), processing may be delayed for 1–2 days, and we will actively notify buyers for obvious delays.

We retain the right to cancel unprocessed orders with full refund for abnormal orders, fraud orders and high-risk addresses.

2. Shipping Cost & Calculation

Shipping fees are automatically calculated at checkout based on package weight, size, destination country and selected shipping method.

Free shipping threshold will be displayed on the checkout page temporarily for limited-time promotions only.

All listed shipping fees only cover international transportation cost; import VAT, customs duties, clearance fees and local administrative charges of destination countries are borne solely by the buyer. It is the buyer’s obligation to check local tariff rules before purchase.

3. Estimated Transit Time (For reference only, not guaranteed)

  • European Union Countries: 6–12 working days after dispatch
  • United Kingdom, United States, Canada, Australia: 7–15 working days after dispatch
  • Other global regions: 10–25 working days after dispatch

    Delivery delays caused by carrier backlog, customs inspection, customs detention, weather disasters, force majeure and local strikes are beyond our control, and we shall not be liable for compensation or order refunds for such delays.

4. Tracking Information

Once your parcel is dispatched, a shipping confirmation email with tracking number and tracking link will be sent to your reserved mailbox.

Logistics tracking data usually takes 12–24 hours to synchronize and display updates on the official carrier website. If no tracking record appears within 48 hours, please contact our email for assistance instead of opening disputes directly.

5. Delivery Risk & Receipt Inspection

Goods’ ownership, damage risk and loss risk shall be transferred to the buyer immediately after we hand over parcels to the international logistics carrier (Incoterms 2020 FCA clause).

Please inspect the outer package and inner product immediately upon receiving the parcel. If the goods are damaged, cracked or deformed during transportation, you must provide complete evidence (photos of outer box, all packaging materials + damaged products) to our email within 48 hours after delivery is marked completed. Claims submitted exceeding the 48-hour time limit will be rejected permanently.

We only assist buyers to file claims with the logistics company; we are not responsible for compensating lost or damaged packages caused by logistics transportation.

6. Incorrect Address, Refusal of Receipt & Returned Parcels

You are fully responsible for submitting accurate, complete and deliverable shipping address.

If delivery fails due to wrong address, incomplete address, unknown recipient, the logistics will return the package to our warehouse automatically. The generated return freight, secondary reshipping freight and handling fees shall all be paid by the buyer if you need re-delivery.

If buyers refuse to sign for the parcel for personal reasons (unwanted goods, unwilling to pay customs tax, personal dislike), all round-trip logistics costs will be deducted from the refund amount when you apply for a return; abandoned parcels returned by logistics will not be refunded.

7. Customs Detention & Seizure

We will fill in true product name, value and material information for customs declaration in accordance with objective product attributes.

If parcels are detained, confiscated or destroyed by customs of the destination country due to local import laws, product compliance problems or buyers’ failure to cooperate with customs clearance, all losses shall be borne by the buyer, and we will not provide replacement or refund services for such situations.

8. Shipping Exclusion

We do not support shipment to regions under international trade sanctions, embargoed countries and war-torn areas. We reserve the right to cancel orders for these destinations and process full refunds.

9. Contact for Shipping Issues

All logistics problems, tracking inquiries and damage reports please send emails to sadzh@qq.com. We will reply and process your ticket within 2 working days.